Frequently Asked Questions

I've never danced before. Can I still come?

Yes! Please do. The weekly Cheer and Pom classes are open level and no experience is needed to attend. Pop-ups range from beginner basics to advanced and will be labelled accordingly. The Ballet and Contemporary classes range from beginner-friendly to advanced, and will be clearly labelled in the class description. If you have any questions, please don't hesitate to reach out. Everyone starts somewhere, and the whole point is to move and have fun.

How do I book and pay for a class?

Find a class on the schedule, add it to your cart, and head to checkout. Payment is taken securely online by Stripe. Your card details never touch this site. Once your payment goes through, your spot is held and Stripe emails you a receipt. If a gift card covers the whole class, there's nothing to charge and so no receipt — your confirmation page is your record.

Can I pay for a few classes or a whole month at once?

Yes. You can add multiple classes to your cart in one booking, and there are monthly passes. Look for the bundle options on the schedule. A bundle covers a set of classes in one payment, which can work out cheaper than booking each class separately.

Do you sell gift cards?

Yes! A gift card is one class, wrapped up and ready to give. You can buy up to six at a time on the gift cards page. Each one arrives by email straight away, with its own code and a printable card to hand over or forward.

Don’t see your gift card email? Check your junk or spam folder first — it sometimes lands there by mistake.

How do I use a gift card?

Pick a class on the schedule, add it to your cart, and enter the code in the “Gift card or discount code” box at checkout. If the card covers the whole class, there’s nothing to pay — you’ll just confirm on Stripe’s page in one click.

One class, wrapped up as a gift. If prices have changed by the time you dance, your card’s original value is applied and you simply cover the difference.

Can I combine a gift card with a discount code, or use two at once?

Not at the moment. It’s one gift card per order, and a gift card can’t be combined with discount codes or other offers. Booking a few classes with a few cards? Just check out once for each card.

Do gift cards expire? Can I get a refund on one?

Gift cards never expire. They are final sale and can’t be exchanged for cash — see the refund and cancellation policy for what happens if a class you booked with one is cancelled.

What should I wear and bring?

Wear whatever you can move in. Athletic wear is perfect. You'll generally dance in socks or barefoot for contemporary and technique, and ballet shoes are needed for the ballet class. For Pom class please bring a pair of clean runners, poms are provided for your first cheer class. Bring a water bottle and come ready to move.

Where do classes take place?

Classes are held in Vancouver, BC. The exact location is shown on each class on the schedule. Make sure to check the details for the class you've booked before you head out.

What happens if I need to miss a class?

Life happens. If you've already booked and can't make it, let Jessica know and she'll do her best to sort it out.

See the refund and cancellation policy for the details, including what happens with short-notice cancellations. As a general rule, cancelling with enough notice (at least 48 hours before the class) qualifies for a refund or credit, and if Jessica has to cancel a class you always get the full amount back.

Is there anything else I should know?

The best way to get a straight answer to any question that isn't here is to ask. Email jessicafelixdance@outlook.com and Jessica will get back to you as soon as possible.